Where professional journalism goes to die.
Sunday, November 22, 2009
Please step away from the Mac with that cigarette
This is sad, Mac aficionados that also enjoy a pack of Marlboros every now and then might want to keep their smoke as far away from their computer as possible for it appears Apple doesn’t take kindly to the habit. Yesterday, Consumerist ran a story about two customers that were denied warranty repairs to their MacBook and iMac by Apple (both had purchased extended AppleCare warranties) simply because the machines were exposed to second-hand smoke. Both appealed to the office of Steve Jobs to no avail. The strangest thing, however, is the explaination that one received from someone at Jobs’ office: the nicotine released from cigarettes is classified as a bio-hazard by the Operational Safety and Health Administration (OSHA) and as such, Apple employees are within their rights to refuse to work on a machine that has been in contact with the chemical. The only suggestion Apple offered was to take the computers to be fixed somewhere else on their dime. Obviously these two cases are an anomaly, but the question still remains: should Apple be able to walk away from its obligation as set out in the AppleCare agreement because of a little bit of smoke? Just to be clear, there is nothing in the AppleCare fine print that even comes close to singling out smoking as being prohibited.
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